Frequently Asked Questions
Everything you need to know about your TOPS Malibu experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do you offer international shipping?
Yes, we ship our unique gifts and party supplies worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment options like PayPal, Apple Pay, and Google Pay.
Can I include a gift message with my order?
Absolutely! During the checkout process, you will have the option to add a personalized gift message that we will include with your shipment.